About Us

Party Pros USA began in May of 2007, when our founder, Jackie Hendrix, combined his Christmas light and tent rental companies under one corporate umbrella. The company grew quickly and expanded its reach to aspects outside of event equipment in 2010, when Party Pros USA opened a formalwear store in a local shopping center. In 2016, further growth warranted the purchase of our 20,000 square foot warehouse, which is now home to our corporate offices and is the operating center for all our equipment rental services. A few years later, in 2021, our formalwear store relocated to an independent building, where it still serves you today. Since inception, we have experienced several years of double-digit growth, resulting in a tenfold increase in our rental inventory. We have also had the privilege of receiving features highlighting our stellar services in the No’Ala Magazine and the Times Daily.

Party Pros USA is not your average rental shop. We are a luxury, full-service special event company different from all the rest! Our team works with you to bring your visions to life and to keep your hands free in the process. You can count on us to deliver, set up, and breakdown all of our event equipment, making your event hassle-free. We promise to do what we say we’ll do, when we say we’ll do it, in order to make all your event dreams come true!  

  • Damage Waiver Agreement

    This Damage Waiver Agreement ("Agreement") is entered into between All Occasions Inc ("Company") and the undersigned Customer ("Customer") as of the sate signed.

    1. Purpose of the Damage Waiver

    The Damage Waiver is an optional agreement that, if purchased by the Customer, reduces the Customer's financial liability for certain types of damage that may occur to the rented equipment during the rental period.

    2. Damage Waiver Coverage

    Upon purchasing the Damage Waiver, the Customer’s liability for damage to the rented equipment is limited to the following:

    Accidental Damage: The Damage Waiver covers accidental damage that occurs during normal use of the rented equipment. This includes minor damage such as scratches, dents, or small repairs.

    Wear and Tear: The Damage Waiver covers damage due to normal wear and tear that is not caused by negligence, misuse, or abuse of the equipment.

    Replacement Costs: In cases where the equipment is damaged beyond repair, the waiver covers up to 10% of the replacement cost of the item.

    3. Exclusions from Coverage

    The Damage Waiver does NOT cover:

    Gross Negligence or Misuse: Damage caused by improper use, gross negligence, or intentional acts by the Customer or any third parties.

    Theft or Loss: The Damage Waiver does not cover loss, theft, or mysterious disappearance of the equipment. The Customer is fully responsible for the full replacement cost in these instances.

    Damage Due to Environmental Conditions: Damage caused by exposure to rain, wind, fire, excessive heat, cold, or other environmental conditions, unless the equipment was specifically designed for such conditions.

    Third-Party Damage: Damage caused by third parties, including but not limited to, transportation companies or subcontractors not authorized by the Company.

    4. Customer Responsibilities

    Even with the Damage Waiver, the Customer agrees to:

    Take Reasonable Care: The Customer is expected to take all reasonable precautions to protect the rented equipment from damage, theft, and loss.

    Report Damage Immediately: The Customer must report any damage to the rented equipment immediately upon discovery. Failure to report damage may result in the waiver being voided.

    Compliance with Use Guidelines: The Customer must follow all use guidelines provided by the Company for the rented equipment. Non-compliance may void the Damage Waiver.

    5. Waiver Fee

    The fee for the Damage Waiver is 10% of the total rental cost. This fee is non-refundable.

    6. Claims Process

    If damage occurs:

    Notification: The Customer must notify the Company immediately upon discovery of the damage.

    Inspection: The Company will inspect the damaged equipment to determine the extent of the damage and whether it falls under the Damage Waiver coverage.

    Assessment: The Company will assess any costs associated with the repair or replacement of the equipment.

    Resolution: The Company will notify the Customer of any remaining liability (if applicable) after applying the waiver.

    7. Limitations

    The Company reserves the right to void the Damage Waiver in cases where it determines that the damage was due to negligence, misuse, or other excluded causes.

    8. Acknowledgment

    By signing below, the Customer acknowledges that they have read and understood the terms of this Damage Waiver Agreement and agree to be bound by its terms.

  • 2415 Darby Drive

    Florence, AL 35630

  • 3155 Kendall Drive

    Florence, AL 35630